Privacy policy.

Signpane is run by Syncretiq Limited, a New Zealand company ("we"). This policy explains how we handle personal information under the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988, including the Australian Privacy Principles.

Two kinds of information

Information about you, our customer. When you visit signpane.com, email us or subscribe, we decide what we collect and why. This policy covers that.

Information your firm puts into Signpane. When a firm uses Signpane, it adds its clients, contacts, documents, signers and identity checks. The firm decides what goes in and why, and the firm's own privacy policy covers it. We hold and process that information for the firm, only to run Signpane for it. If you are a firm's client, ask the firm first about your information.

What we collect about our customers

• Your name, firm name, email address and phone number when you contact us or subscribe.
• Billing details. Stripe takes your card details; we never see or store your full card number.
• The names and email addresses of your staff users, and records of when they sign in and what they do in Signpane.
• Basic technical details of visits to signpane.com, such as IP address and browser, kept in server logs. The marketing site sets no tracking cookies.

What we use it for

• To set up your firm and provide Signpane.
• To bill you and keep accounting records.
• To answer your questions and tell you about changes to the service.
• To keep Signpane secure and find and fix problems.

We do not sell personal information, and we do not use it for advertising.

Who we share it with

We use a small number of service providers to run Signpane: a hosting company for our servers, Amazon Web Services to send email, Cloudflare to deliver web pages, and Stripe for payments. Some of them store or process information outside New Zealand and Australia. We choose providers that protect information to a standard comparable to New Zealand and Australian law. To find out where information is kept, email us.

We share information with others only if the law requires it.

How we protect it

See our security page. In short: each firm's records are kept apart, signing links and codes are stored only as hashes, there are no passwords, and every connection is encrypted.

How long we keep it

We keep customer information while you subscribe and for as long as the law requires afterwards, such as seven years for tax records. When a firm stops using Signpane, we delete its data after giving it a chance to download its documents, unless the law requires us to keep it.

Your rights

You can ask to see the personal information we hold about you and ask us to correct it. Email [email protected]. We will answer within 20 working days.

If you are unhappy with how we handled your information, tell us first. You can also complain to the New Zealand Privacy Commissioner or, in Australia, the Office of the Australian Information Commissioner.

Changes

We may update this policy. The date at the top shows when it last changed. We will email customers about any important change.