Terms of service.

These terms are between Syncretiq Limited, a New Zealand company ("we"), and the firm that subscribes to Signpane ("you"). By subscribing, you agree to them.

1. The service

Signpane lets your firm send documents to be signed, share documents with clients, ask clients for documents and record identity checks, under your firm's name and web address. We set up your firm after you subscribe.

2. Your subscription

• You pay a monthly fee for each staff user, as shown on our pricing page. Prices in NZD include GST. We do not charge GST on prices in AUD.
• Stripe takes payment each month. If a payment fails, we may suspend your firm's access.
• You can cancel at any time by emailing [email protected]. We do not refund part months.
• We will give you at least 30 days' notice of any price change.

3. What you are responsible for

• Whether a document can be signed electronically. Some documents need a wet signature, a witness or a set form, and the rules differ between New Zealand and each Australian state and territory. You decide which documents to send through Signpane.
• Your legal duties. Including your duties under privacy and anti-money laundering laws. Signpane records identity checks; it does not decide what checks you need or carry them out for you.
• Your users. Who you give staff and client logins to, and keeping your email accounts secure, since sign-in codes go to email.
• Your content. You must have the right to upload what you upload, and must not use Signpane for anything unlawful.
• Your web address. Keeping the DNS record we ask you to add in place.

4. Your data

Your firm owns the information and documents it puts into Signpane. We use them only to provide Signpane to you, as set out in our privacy policy. Before your subscription ends you can download your documents. After it ends we delete your firm's data within 90 days, unless the law requires us to keep it.

5. Availability and changes

We work to keep Signpane running and secure, but cannot promise it will never be unavailable. We may improve or change features. We will tell you before removing a feature you rely on.

6. Liability

You use Signpane for business purposes. In New Zealand, the Consumer Guarantees Act 1993 and sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply, to the extent the law allows. Nothing in these terms limits rights you have under the Australian Consumer Law that cannot be excluded.

To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you in any 12 months is limited to the fees you paid us in that period.

7. Ending the service

We may suspend or end your access if you do not pay, or if you break these terms in a serious way and do not fix it within 14 days of our notice.

8. General

New Zealand law governs these terms. We may update them; we will email you at least 30 days before a change that affects you. Questions? Email [email protected].